Skip to main content
Version: 3.13

Troubleshooting OAuth 2

Overview​

This guide covers the most common errors encountered using OAuth 2.0 and the management plugin and how to diagnose them.

Troubleshooting OAuth 2 in the management UI​

OpenId Discovery endpoint not reachable​

Steps to reproduce​

Open the root URL of the management UI in the browser. Rather than getting the button "Click here to login" you see the following error message:

OAuth resource [rabbitmq] not available. OpenId Discovery endpoint https://<the_issuer_url>/.well-known/openid-configuration not reachable

Troubleshooting​

These are the most common reasons for this issue:

  • The endpoint is unreachable, for example, there is a firewall which blocks access or a target service is down
  • The endpoint has a TLS certificate not trusted by the browser
  • The browser is blocking access due to a CORS policy

The quickest way to identity the root cause is by opening the browser's JavaScript console and searching for net::ERR_. The most likely errors are:

  • net::ERR_CONNECTION_REFUSED: the endpoint is down or is unreachable
  • net::ERR_CERT_AUTHORITY_INVALID: the endpoint's TLS certificate is not trusted by the browser. To trust this certificate, click on the URL in the error message and follow the prompt

If no errors match net::ERR, search for CORS. If there is an error similar to the following one

Access to fetch at 'https://<the_issuer_url>>/.well-known/openid-configuration' from origin
'<rabbitmq_url_to_management_ui>' has been blocked by CORS policy

then the browser is blocking the response returned by the endpoint and therefore it is not being delivered it to the management UI. This is due to a CORS policy. Ask the administrator of the Identity Provider to add the management UI's URL to the list of allowed origins.

OpenId Discovery endpoint not compliant​

Steps to reproduce​

Open the root url of the management UI in the browser. Rather than getting the button "Click here to login" you see the following error message:

OAuth resource [rabbitmq] not available. OpenId Discovery endpoint https://<the_issuer_url>/.well-known/openid-configuration not compliant

Troubleshooting​

This issue is caused when the endpoint is not returning a JSON payload which matches with the OpenId Connect Discovery Configuration. These are the possible causes:

  • The payload returned by the endpoint is not compliant because it is empty or it is missing some critical information. To identify the root cause, open the browser's JavaScript console and search for one of these possible error messages:
    • Payload does not contain openid configuration This error occurs when the payload is empty or it is not a JSON payload.
    • Missing authorization_endpoint This error occurs when the JSON attribute authorization_endpoint is missing.
    • Missing token_endpoint This error occurs when the JSON attribute token_endpoint is missing.
    • Missing jwks_uri This error occurs when the JSON attribute jwks_uri is missing.
  • The URL is wrong. Retrieve the correct url to the OpenId Connect Discovery endpoint from your identity provider administrator.

Not authorized​

Steps to reproduce​

Open the root URL of the management UI in the browser. Click on the button "Click here to logon" and enter the credentials requested by the identity provider.

You are redirected back to the management UI with the following error:

Not authorized

Troubleshooting​

This issue occurs when the token does not have enough scopes or permissions to access the management UI. You need at least one of these scopes or the equivalent scope:

  • rabbitmq.tag:administrator.
  • rabbitmq.tag:management.
  • rabbitmq.tag:monitoring.
  • rabbitmq.tag:policymaker.

Follow these steps to find out which scopes or permissions are carried in the token:

  1. Open your browwser's developer tool (for example, in Chrome or Firefox, right-click on the page and click on Inspect menu option)
  2. Go to the Application tab
  3. Select the option Storage > Local Storage in the left panel
  4. Click on the tree option which matches the URL of the management UI
  5. Select the Key rabbitmq.credentials in the right panel
  6. Copy its value
  7. Navigate to https://jwt.io
  8. Paste the value into the text field Encoded
  9. Look at the payload's text field Decoded
  10. Search for the token attribute scope in the tokens' payload or for the value configured in auth_oauth2.additional_scopes_key, if any
  11. Once you found the appropriate token's scope attribute, find within the attribute's value any of the scopes listed above. If auth_oauth2.scope_prefix is used, it must be taken into account: the scopes will be named like myprefix_tag:administrator. If scope aliases are used, find the scope alias that maps to one of the scopes listed above

OpenId Discovery endpoint unreachable due to bad certificate​

This issue is not necessarily specific to the management UI, it may also occur when an application is authenticating via one of the messaging protocols. It occurs when RabbitMQ has to download the OpenId Connect configuration via the url configured in auth_oauth2.issuer and the certificate used by the issuer uses a wildcard certificate. This means that the certificate's CN attribute does not match exactly the issuer's domain name. This is very common on SaaS deployments.

Steps to reproduce​

  1. Open the root URL of the management UI in the browser.
  2. Click on "Click here to login".
  3. Enter your credentials.
  4. You are redirected back to RabbitMQ but with an error "No Authorized".

Troubleshooting​

  1. Access the RabbitMQ logs
  2. Look for {bad_cert,hostname_check_failed}
  3. If you find an entry, it means that RabbitMQ tried to contact the URL found in auth_oauth2.issuer and the issuer presented a wildcard certificate
  4. To fix this issue, add the following line to rabbitmq.conf: auth_oauth2.https.hostname_verification = wildcard, or auth_oauth2.oauth_providers.<my_oauth_provider_name>.https.hostname_verification = wildcard if multiple identity providers are used